In today's economy, it is no longer business versus business, but rather supply chain versus supply chain. To compete, supply chain members must learn to seamlessly integrate, grow, and develop business functions. Traditional quality management practices have been and will continue to be used to address many of these supply chain integration issues. With this in mind, current managerial thinkin...

Biomedical investigators require high quality human tissue to support their research; thus, an important aspect of the provision of tissues by biorepositories is the assurance of high quality and consistency of processing specimens. This is best accomplished by a quality management system (QMS). This article describes the basis of a QMS program designed to aid biorepositories that want to impro...

The sustainable management of water quality has policy, technical, institutional and financial components. In many developing countries restricted funding is usually combined with fragile or unstable institutions and limited technical capabilities to deal with an expanding range of water quality problems. Therefore, there needs to be a priority on establishing a coherent and realistic national ...

Researching and understanding customer needs and expectations. Ensuring that the objectives of the organization are linked to customer needs and expectations. Communicating customer needs and expectations throughout the organization. Measuring customer satisfaction and acting on the results. Systematically managing customer relationships. Ensuring a balanced approach between satisfying customer...

Background: Recent trends have led many organizations to use a strategic planning for designing and implementing total quality management (TQM) as a fundamental necessity. This study aims to investigate the role of TQM in the quality maturity of hospitals from the employees’ point of view. Methods: A cross-sectional study was conducted among senior managers and officials of   three Zanjan Univ...

The purpose of this paper is twofold. First it outlines the basic methodology for improving the design and manufacture of information products through the development, implementation, and monitoring of an information product quality strategy. Secondly, it shows how existing marketing techniques can be used to construct an information product quality strategy through the application of customer ...

C among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that violate government regulations, especially when price competition is restricted. Using 28 million vehicle emissions tests from more than 11,000 facilities, we show that increased competit...