• Managing the quality of the customer interaction is no small task. The bank is one of the first financial services institutions (FSIs) that committed itself to a CRM strategy that would give equal emphasis to service and sales. For Royal Bank this means providing customer contact personnel with the information that allows for appropriate decision making. In this case, the bank seeks to ensure...

For cities, it is cruicial to solve their mobility issues. One of the approaches is to convince people to use more sustainable means of transportation. This research investigates the effect of social influence and financial incentives in the state of “particular matter emergency” in Stuttgart, Germany. Preliminary results show an increased awareness, a reduction of cars on the road and increase...

Housing is a key component of the U.S. economy: in 2001, housing comprised more than a third of the nation’s tangible assets, and, in the form of home building and remodeling, housing consumption and related spending represented more than 21 percent of the U.S. gross domestic product. Since 2001, home sales, prices, equity and debt have all grown substantially, enabling millions of Americans to...

The wide gamut of IP-aware and -addressable technology known as the Internet of Things (IoT) is embedded deeply into our professional and personal lives. “The Internet of Things installed base will grow to 26 billion units by 2020,” says Gartner. “IoT product and service suppliers will generate incremental revenue exceeding $300 billion, mostly in services, in 2020. It will result in $1.9 trill...

Organizations have started to gamify business, with a transformational impact on their marketing, sales, recruitment, products and services enhancement strategies. This white paper provides perspective on how noninsurers have adopted gamification to drive changes in user behavior and posits ways insurers should model these strategies to reap the benefits achieved by early adopters. Importantly,...

The wide gamut of IP-aware and -addressable technology known as the Internet of Things (IoT) is embedded deeply into our professional and personal lives. “The Internet of Things installed base will grow to 26 billion units by 2020,” says Gartner. “IoT product and service suppliers will generate incremental revenue exceeding $300 billion, mostly in services, in 2020. It will result in $1.9 trill...

In the May 2012 issue of Medical Laboratory Observer; I had the honor to provide readers with the first four of nine sales principles for field representatives who have the responsibility of selling laboratory services to physician offices, hospitals, and other healthcare organizations. Principle # 1 was "Strategy is the foundation." Principle # 2 was "Reps must first be sold themselves." Princ...

February 6, 2001 In 1991, the state enacted a major change in the state and local government relationship, known as realignment. In the areas of mental health, social services, and health, realignment transferred programs from the state to county control, altered program cost-sharing ratios, and provided counties with dedicated tax revenues from the sales tax and vehicle license fee to pay for ...

INTRODUCTION Capital assets are used by the company in the physical process of producing goods and services and are ordinarily used for a number of years. The amounts involved are so large that businesses need to plan and evaluate expenditures for capital assets with care. The plan for expenditures is called a capital budget. The process of determining both how much to spend on a capital assets...

This study attempts to enhance the responsiveness of enterprises by adjusting the delivery dates taking into account of the production and delivery schedules in a supply chain. To enhance responsiveness, we suggest a due-date assignment method and re-negotiation process for a sales order processing system. The due-date assignment method is designed with the concept of categorized customers’ pri...