The rapid evolution of the Internet and its business tools is enabling the transformation and deployment of business processes as highly modular e-services that can be flexibly and dynamically composed to form ad-hoc workflow. This research prepares for the proliferation of automated, Internet-based workflow, by contributing a suite of protocols for self-organizing brokering communities that en...

With the explosion of e-commerce and advances in computer-telephony integration (CTI), the telephone has re-emerged as a potent third sales channel for large, multi-site retail businesses.

Ranging from booking to check-in to baggage drop to boarding to border crossing to baggage recovery, the trend is irrevocable and subject to significant growth. This growth goes both for increased use of mature self-service options, such as for check-in, but also for new services such as self-service bagdrop. Emerging technologies, like Near Field Communication (NFC), is also likely to play a r...

BACKGROUND Sunglasses users may only be assured on their ultraviolet protection by purchasing certified products, however they are not able to check if sunglasses are still ultraviolet (UV) protected as they age, unless they resort themselves to a professional who is qualified for using a spectrophotometer and is acknowledged on the standards for providing a report for the user. Current literat...

The emergence of large-scale online collaboration requires current information systems to be apprehended as service ensembles comprising human and software service entities. The software services in such systems cannot adapt to user needs based on autonomous principles alone. Instead system requirements need to reflect global interaction characteristics that arise from the overall collaborative...

Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent inv...

In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would int...

Technology provides new methods and approaches for educational activities. Therefore, teachers should improve their ability and knowledge to integrate technology into instruction. The use of technology-based learning environment which is effectively used to improve the technological pedagogical content knowledge of pre-service teachers has a crucial importance for the training of pre-service te...

Encouraging self-management has been viewed as one means of reducing health service utilisation and contributing to improved demand management. However, the processes and imputed relationship between self-management education skills and health service contact are poorly understood. This paper reports on data from an embedded qualitative study which ran alongside a randomised controlled trial in...

This paper presents the first (randomized) algorithm for implementing self-stabilizing group communication services in an asynchronous system. Our algorithm converges rapidly to legal behavior and is communication adaptive, namely, the communication volume is high when the system recovers from the occurrence of faults and is low once a legal state is reached. Communication adaptability is achie...