innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users’ unwillingness to accept and use available systems. this research aims to use the concept of reasoned action theory t...

Service Level Agreements (SLA) include quality of service (QoS) constraints and bounds that have to be honoured by the service provider. To maximise the Service Provider revenue while satisfying the QoS requirements of the agreed SLAs it is important to be able to perform a dynamic distribution of the service provider resources between the services and SLAs. This distribution should be based on...

Future communication networks are envisioned to be based upon a new communication paradigm which is user centric, i.e., users have freedom to choose a service provider to maximize their utilities. Pricing schemes adopted by service providers will impact the decision of users in selecting networks. In this paper, we formulate the problem as a Markov Decision Process (MDP) framework and apply Q-l...

In this paper, we consider the problem of capacity provisioning for an online service supported by advertising. We analyse the strategic interaction between the service provider and the user base in this setting, modeling positive network effects, as well as congestion sensitivity in the user base. We focus specifically on the influence of positive network effects, as well as the impact of non-...

Business information services are intermediaries that collect, collate, package and distribute information of value to professional users. We consider two technologies that such intermediaries may use for delivering information. First, a packaged design that uses physical media like CD-ROMs to distribute information. Second, an online service that delivers such information via the Internet or o...