background patient satisfaction is one of the vital attributes to consider when evaluating the impact of accreditation systems. this study aimed to explore the impact of the national accreditation system in lebanon on patient satisfaction.   methods an explanatory cross-sectional study of six hospitals in lebanon. patient satisfaction was measured using the servqual tool assessing five dimensio...

introduction: the quality of education sector is worth considering as this system has a significant effect on the economic growth of the country. this study aimed to determine the quality gap and rank the student’s expectation of educational services provided in shiraz university of medical sciences in 2013. method: this research included two cross-sectional phases. the sample size of both phas...

background: students' view is an important factor in assessing the quality of universities. servqual pattern is regarded as the most prominent for services quality measurement. this study aimed to review systematically studies that investigated the quality of educational services. methods: a systematic review and meta-analysis of studies evaluating students’ viewpoint about quality of education...

Penelitian ini bertujuan untuk menganalisis peran dari dimensi-dimensi ServQual (tangible, assurance, responsiveness, empathy, dan reliability) dalam mengukur pengaruh terhadap keputusan pembelian (purchase decision) rumah subsidi di Kabupaten Gowa. Dengan pendekatan kuantitatif, data secara valid dikumpulkan melalui kuesioner online 101 orang responden yang merupakan Masyarakat Berpenghsilan R...

in the current competitive market, ‘service quality’ management is the key to survival and success of businesses. there exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. amongst the others, ‘servqual’ is the popular service quality measurement scales (s...