Customer relationship management, one-to-one marketing, recommendation systems, and real-time click mining are common means to create a personalised customer interaction in today’s e-Commerce. However, one major aspect of customisation and adaptation has thus far been neglected – one buyer might assume multiple shopping roles. Searching for a present for an 11-yearold daughter leads to a differ...

Mass Customizers (MCs) often sell personalized products through Web Based Sales Configurators (WBSCs). Recently, a number of them have connected their WBSCs with Social Software Applications (SSAs). This is not surprising since SSAs provide an interactive and socially rich shopping experience, which makes shopping on WBSCs more similar to retail shopping experiences. Even though interaction wit...

Clothing shopping systems are widely spread on the World Wide Web (WWW). However, without guaranteeing that these online systems are convenient for the average user, it is difficult for THE "online" businesses to gain the user’s trust and it's also intricate for them to build a wide range of clientele. Therefore, we propose a solution, a web-based clothing shopping system call The Smart Shoppin...

Online shopping enables consumers to search for information and purchase products or services through direct interaction with online store. This study aims to examine the effect of Internet marketing environment, product characteristics, familiarity and confidence, and promotional offers on consumer online shopping behavior. 200 questionnaires were distributed to the respondents, who are studen...

The idea of deregulating shopping hours brings strong opposition from many groups in the society. Surprisingly, even many consumers oppose deregulation. The paper rationalizes this behavior by considering heterogeneous consumers who differ in their earnings abilities. If a majority of families has two income earners, long opening hours become essential and the regulation of shopping hours tends...

Past studies pointed to the fact that consumers associate a higher level of risk with non-store shopping than in-store shopping. However, with the advent of the information technology and e-commerce, shoppers are now increasingly likely to shop across multiple channels. Multi-channel integration continues to be a focus and will be a key factor driving growth onward. This paper describes the Fuz...

This paper reports on extensions to a decision-theoretic location-aware shopping guide and on the results of user studies that have accompanied its development. On the basis of the results of an earlier user study in a mock-up of a shopping mall, we implemented an improved version of the shopping guide. A new user study with the improved system in a real shopping mall confirms in a much more re...

This qualitative research examines propinquity across two grocery shopping situations – real (in-store) and virtual (online). Examining how the same consumers shop for the same or similar commodities provides quasi-experimental conditions to examine differences in shopping behaviour. Convergent interviews with 15 respondents identified that consumer reasons – expectations of convenience, trust ...

This study proposes a revised technology acceptance model that integrates expectation confirmation theory to measure gender differences with regard to continuance online shopping intentions in Saudi Arabia. The 465-respondent sample consists of 68.8% women and 31.4% men. A structural equation model confirms model fit. Perceived usefulness, enjoyment, and subjective norms are determinants of onl...

Shopping centers are an important part of the UK economy and have been the subject of considerable research. Relying on complex interdependencies between shoppers, retailers and owners, shopping centers are ideal for knowledge management study. Nevertheless, although retailers have been in the forefront of data mining, little has been written on Customer Knowledge Management for shopping center...