In recent years the trend towards service business is progressing rapidly throughout the world economics. Responding to the demands for service innovation and service productivity improvement, service science is emerging as a new research field that applies multi-disciplinary studies to service systems. In this paper we propose using control theory as a means to design service management soluti...

In the service economy, scholars and practitioners are even more focused on the development and appliance of innovative services. The importance of service innovation is rising in many sectors and among different organizations. Several disciplines (e.g., marketing, management, operations research, etc.) deal with this innovation, a concept widely used, but with different definitions. In this pa...

Universities and public research institutions (PROs) are increasingly required to address strategic needs defined by industrial sectors both from the education and research standpoint and contribute more intensively to the absorption of advanced technologies. Many countries rely on the reform of traditional structures of universities and PROs by creating specific centers of excellence to ensure...

In open innovation a firm’s R&D crosses not only internal boundaries but disciplines. It is an interactive process of knowledge generation and transfer between internal and external firms. However, the search for an external partner can be time consuming and costly. Open innovation marketplaces broker relationships between seekers and solvers of challenges. Seekers have a problem which they nee...

Incremental improvement of a deeply embedded technology system has been a hallmark of the automotive industry for a very long time. Efforts to develop alternatives have repeatedly failed. This paper analyses paper analyzes how Toyota started to challenge this pattern in the late 1990s, by the architectural innovation embodied in Prius, the first mass-produced hybrid-electric car. This is follow...

in today's economy of knowledge and globalization, innovation as the ability to apply new knowledge to improve the production process and create new goods and services has been recognized as an undeniable efficiency. a dynamic economy is in need of efficient human capital which includes elites, professionals and entrepreneurs to come up with innovative and competitive ideas. brain drain in some...

This paper is to elaborate and develop an alternative framework for the study of technological innovation systems. Compared with conventional literature, this analytical framework is designed for entrepreneurs, i.e. actors, at the micro level rather than policy makers at the meso or macro level. The socalled entrepreneurial innovation system is conceptually refined by synthesizing knowledge reg...

Open Innovation has become an important new paradigm to integrate external knowledge into innovation processes of organizations. The size of innovator networks resulting from this brings in new challenges in context with management of work units. The composition of teams overarching organizational fields or tasks may serve as a useful example for that. For this purpose IT support can be applied...

In Open Innovation, companies open up their innovation activities to external stakeholders. Using web-based ideation platforms (WBIP), companies crowdsource ideas for innovations from their customers. Ideation can be considered as a create process. Therefore, in this research we analyze how current web-based ideation platforms run by firms support Shneiderman’s GENEX framework that aims at supp...

Information and Communication Technologies (ICT) have made significant contributions to business innovation and wealth generation for organisations, societies and nations. ICT have also made significant contributions to environmental degradation. Confronted by the necessity to respond to growing environmental concerns in society, regulatory imperatives and market pressure, many business leaders...