This chapter proposes an integrated methodological system of telecommunication customer detainment management, including telecommunication customer churn prediction and strategy formulation of customer detainment management. The formulation of churn customer detainment management strategy includes customer detainment value assessment, customer detainment level determination, enterprise-attribut...

Telecommunication networks are extremely complex systems requiring high reliability and availability. The effective management of these networks is a critical, but complex, task. To help with this problem, the telecommunications industry has heavily invested in intelligent technologies. This chapter describes intelligent technologies and applications used within the telecommunications industry....

The digital revolution holds great promise for prosperity and progress. However, the Information Society evolution is supported through the telecommunication networks deployment. The high cost of such infrastructures forces the companies to focus their efforts in the profitable society sectors. For that, the promotion of performances to bridge the digital divide between rural and urban areas ap...

This paper presents a reliability analysis of Local Exchange Carrier telecommunication switches in the United States, based upon empirical data. Telecommunication switch outage statistics are analyzed for a multiyear period, allowing examination into switch failure frequency, causes, and trends. Failure categories are created by reported outage cause codes, including human error, design error, ...

This study looked at two research questions: Are economically developing countries spending a comparable percentage of their budgets, compared to industrialized nations, on ICT investment? What ICT investment framework should economically developing countries use to spur economic activities? We used annual telecommunication investment (ATI) as percentage of Gross Domestic Product (GDP) as a sur...

Drawing from the resource complementarity perspective of the resource-based view of a firm; this study examines the complementary role of governance dimensions namely, voice and accountability, political stability, government effectiveness, regulatory quality, rule of law, and control of corruption on the relationship between telecommunication infrastructure in a country and its e-government de...

For interoperation of heterogeneous management systems and integration of existing legacy applications in telecommunication network management systems, a translation from GDMO/ASN.1 to a universal language is necessary. Inheriting the extensibility and flexibility of XML, as the application of XML in telecommunication, tML can be used in definition and publication of management interface inform...