The Evaluation of eCRM implementation in most of organizations will witness an increase in efficiency, staff satisfaction, and eventually customer satisfaction. The objective of this paper is to apply and compare the analytic hierarchy process (AHP), Fuzzy AHP and Fuzzy Topsis methods to evaluate the Parsian banks’ readiness in ECRM implementation. Primary data have been collected by means of q...

Selection of an appropriate Multiple Attribute Decision Making (MADM) method for providing a solution to given MADM problem is always challenging endeavour. The challenge even greater situations where specific there exist multiple methods with similar degree suitability. Technique Order Preference by Similarity Ideal Solution (TOPSIS) and its dominant variant the Modified TOPSIS are two very ap...

This paper presents the use of multi-criteria decision-making (MCDM) for evaluation smart cities. During development method, importance approach in linear ordering cities was presented. The method using Technique Order Preference by Similarity to Ideal Solution (TOPSIS) proposed preparation ranking. verified application measurement energy performance authors conducted a literature review resear...

The paper presents a multi-factor decision-making approach for prioritizing failure modes as an alternative to traditional approach of failure mode and effect analysis (FMEA). The approach is based on the ‘technique for order preference by similarity to ideal solution’ (TOPSIS). The priority ranking is formulated on the basis of six parameters (failure occurrence, non-detection, maintainability...

The present paper proposes an approach integrating two multi-criteria decision methods in order to select the maintenance plan for a multi-component system. The maintenance plan to be selected suggests the set of the maintenance actions to be performed at each scheduled inspection of the system within a finite time horizon. The choice has to be made among different solutions, previously determi...

The aim of this paper is to develop an approach based on fuzzy-sets to handle the uncertainty of nuclear power costs. The underlying aim is to appraise the economic advantages of nuclear power compared with other traditional energy sources, namely coal and natural gas. Having illustrated the general state of the art of nuclear power in terms of production, installed power and economics, a more ...

Atanassov presented the dominant notion of intuitionistic fuzzy sets which brought revolution in different fields science since their inception. The operations t-norm and t-conorm introduced by Dombi were known as operational parameter possesses natural flexibility with resilience variability. advantage is very important to express experts’ attitude decision-making. This study aims propose roug...