Implementation of an electronic medical record system increases efficiency of health services, quality of care and patient satisfaction. Successful implementation depends on multiple factors; one of which is users’ response to EMR. This study aimed to assess physicians and nurses’ views on the use, quality and user satisfaction with EMR at a tertiary care center in Karachi, Pakistan. Since its ...

GSM network performance and service quality evaluation are the most important steps for the mobile operators as the revenue and customer satisfaction is directly related to network performance and quality. Network service satisfaction assessment especially from the end user perspective is necessary to judge the network performance and maintain service quality standards. In this paper, we apprai...

This paper reports the results of an experiment that investigated the effects different structural characteristics of relational databases have on information satisfaction of end-users querying databases. The results show that unnormalised tables adversely affect end-user satisfaction. The adverse affect on end-user satisfaction is attributable primarily to the use of non atomic data. In this s...

Organizations are increasingly recognizing that user satisfaction with information systems is one of the most important determinants of the success of those systems. However, current satisfaction measures involve an intrusion into the users' worlds, and are frequently deemed to be too cumbersome to be justi®ed ®nancially and practically. This paper describes a methodology designed to solve this...

This study examines the psychometric properties of the short form measure of user information satisfaction (UIS) proposed by Ives, Olson and Baroudi (19833. Based on extensive testing the questionnaire appears to be a reasonably valid and reliable measure. A framework for how this measure can be used to detect and diagnose problems with user satisfaction is presented, and illustrated via two ca...

Abstl'act. Along with increased life ~xpcctancy, sllccessful aging and possibilities for increasing well-being in old age have become important research topics in recent years. T!1(~ present study (a) examines the relationship between satisfaction in several life domains (\vith respect to family. friendships, and health) and general life satisfaction of oldcr adult women in Germany. and (b) dct...

GSM call re-establishment service allows a mobile station to resume a call in which the radio link has been temporarily interrupted due to interference or bad signal (which is referred to as an interrupted call). This service increases end user satisfaction and network quality perception. In this paper, we propose analytic models to study the performance for call re-establishment service. Our s...

This paper describes a methodology for the participatory design of services in the public sector. The stakeholders participating in the design include three major players, the public which uses the service, the government body which sponsors and finances the service, and the organization (government or third party) that delivers the service. We propose a method for a) gathering the – possibly c...