The assessment of Enterprise Governance of IT (EGIT) mechanisms, such as COBIT and ITIL, is considered highly complex and implies a duplication of resources. The main goal of this research is to reduce the complexity of EGIT mechanisms by facilitating the assessment of these mechanisms when used simultaneously. Organisational stakeholders should be able to easily understand the impact of implem...

With COBIT and ITIL at the forefront of IT governance and IT service management, respectively, there is a need to establish if ITIL Security Management complies with COBIT DS5. This paper investigates the possible compliance and any related issues by comparing the requirements of COBIT DS5 against the measures of ITIL Security Management. Results indicate that ITIL Security Management is unable...

Business/IT alignment has become one of the most relevant concerns on organizations. Enterprise Architecture (EA) and ITIL, two distinct governance approaches with different perspectives, have become recently dominant between practitioners. However, parallel EA and ITIL projects can lead to wasted resources and a duplication of costs and efforts. In this paper we propose an EA and ITIL integrat...

Although an increasing number of organisations implement the IT Infrastructure Library (ITIL) with the aim to improve Information Technology (IT) services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. Enterprise Resource Planning (ERP) and Business Process Reengineering (BPR) projects have similarities with ITIL implementations. ERP and B...

The implementation of ITIL processes in IT organizations can be seen as a set of interdependent projects. The sequence of the ITIL implementation relies on such parameters as scope, depth, the capability of processes and the maturity of the organization. These factors can form common patterns of ITIL implementation that might be expressed as rules. Also—to semantically reinforce such a model in...

ITIL is a popular framework for IT governance, but little academic research on ITIL exists. We investigate the overlap between ITIL and IT governance practices to illustrate ITIL’s potential to stimulate IT governance. A field study shows that IT implementation success is particularly influenced by group efficacy and organizational resources, and to a lesser extent senior management involvement...

This chapter presents and analyzes a real life ITIL project, and it is based on a longitudinal case study. The purpose is to illustrate how the ITIL process reference model for some processes may be used almost as a blueprint, while ITIL for other processes may be profoundly adapted to suit the context and the needs of the implementer. Furthermore, the success factors and the impediments for su...

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL V.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the servi...

Problem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: Th...