Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model (CMM), ISO 9000, and total quality management (TQM) concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties...

Over the last few decades, TQM has gained substantial institutional value and has become the accepted way of performing and managing activities in organisations. Underpinning the principles of TQM philosophy, various quality awards / business excellence models have been established. A large number of studies exist which confirm the positive correlation of TQM with organisational excellence. The...

In 1987, the Geneva-based International Standards Organization (ISO) introduced the ISO 9000-series standards as a way to encourage product and service quality improvement and facilitate international trade. Since that time, ISO 9000 standards have gained international recognition and have been widely adopted by manufacturing and service industries. In December 1999, more than 340,000 ISO 9000-...

While ISO 9000 has been shown to improve internal metrics of firm performance, external measurements may be unaffected. This paper examines the economic value of successive generations of the ISO 9000 standard by assessing the equity returns of 204 firms certified between 1999 and 2002. This study also examines the economic effects of ISO 9001:2000 versus the superseded 1994 standards. The comp...

Attention to processes has increased, as thousands of organizations have adopted process-focused programs such as TQM and ISO 9000. Proponents of such programs stress the promise of improved efficiency and profitability. But research has not consistently borne out these prospects. Moreover, the expectation of universal benefits is not consistent with research highlighting the important role of ...

T o manage any university a comprehensive system for all strategies aiming to achieve the institution core functions, namely teaching, research and community services should be implemented. Quality management in education is a comprehensive tenet for quality control, quality assurance and quality enhancement , with human resources at the centre. Political interventions in Libyan universities in...