This study examines the dimensions of web service quality based on e-customer’s expectations and perceptions. We develop operationalized web service quality constructs, and analyze their relationships with customer satisfaction and behavioral intentions in an e-business environment. The three identified dimensions of web service quality are perceived risk, web content and service convenience. A...

We investigated how participants with collectivistic and individualistic orientation cope with social exclusion on a behavioral level. In Studies 1 and 2, we found participants with more individualistic orientation to indicate more antisocial behavioral intentions in response to exclusion than in response to inclusion; however, participants with more collectivistic orientation did not differ in...

Recently developed models of fairness can explain a wide variety of seemingly contradictory facts. One of the most controversial and yet unresolved issues in the modeling of fairness preferences concerns the behavioral relevance of fairness intentions. Intuitively, fairness intentions seem to play an important role in economic relations, political struggles, and legal disputes but there is surp...

The effects of imagining behavioral scripts on personal intentions were investigated in two experiments. Subjects imagined either themselves, a friend, or a disliked acquaintance performing or not performing a series of target behaviors. Subjects also sketched these behavior.alscenarios in cartoon-panel form. Intention changes were assessed in a pre-post design. Experiment I demonstrated that (...

institutional environment influences entrepreneurial intention and behavior. however, cognitive models have not usually included this factor in their analyses. therefore, the main objective of this study is to evaluate the direct, indirect and moderating effects of institutional environment on entrepreneurial intentions using the theory of planned behavior. this is a descriptive survey research...

A number of questions remain to be addressed concerning the stability of Social Network Services (SNS) as members join and leave. The question of what factors contribute to user behavioral intentions toward SNS is important. A comprehensive model is proposed based on a broadening and deepening of Theory of Reasoned Action (TRA) to explain SNS users’ behavioral intentions. The propositions prese...

The constructs of appearance motivation and self-monitoring were added to the Theory of Planned Behavior in the prediction of tanning salon use in young people. The variables of the Theory of Planned Behavior proved effective at predicting tanning salon behavioral intentions and tendencies. Intentions and perceived behavioral control predicted tanning salon behavioral tendencies, while attitude...