Background: Maturity models for IT service such as CMMI-SVC and MR-MPS-SV requires identification of critical business process and definition of relevant metrics to support decision making, but there is no clear direction or strict suggestion about which should be those processes and metrics. Aims: We aim to identify adequate metrics to be used by organizations deploying IT service maturity mod...

Background In the past decades, maturity models have become important tools to visualize progress in adopting processes and standards and to benchmark companies in their industry (Becker et al. 2009). Two of the best known and oldest maturity frameworks are the Capability Maturity Model (CMM; Paulk et al. 1993; Watts 1987) and its follow-up, Capability Maturity Model Integration (CMMi; CMMI Pro...

Any public administration that produces translation data can be a provider of useful reusable data to meet its own translation needs and the ones of other public organizations and private companies that work with texts of the same domain. These data can also be crucial to produce domain-tuned Machine Translation systems. The organization's management of the translation process, the characterist...

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The recent release of CMMI V1.3 incorporates a number of changes to the model and framework; one of the more interesting is the decision to do away with Capability Levels 4 and 5 in the Continuous Representation, while retaining the high levels of Organizational Maturity. This paper examines some of the issues that may have driven this decision, and explores the opportunity provided for greater...

This paper is based on the application of the People Capability Maturity Model (CMM) to the Foundation Bruno Kessler (FBK), a research centre located in Trento (Italy). People CMM is a framework to study the level of maturity of an organization in order to improve workforce's development and to help management to define people's capabilities in the organization. The project is an ongoing projec...

This chapter presents the Capability Maturity Model Fast-track Toolkit (CMMFT) programme which aims to provide a faster and cheaper method of obtaining Capability Maturity Model Integration (CMMI) capability with the end goals of increasing quality of software products and gaining competitive advantage as software development practices are recognised internationally. The programme is specifical...

Leading market analysts such as Gartner, Forrester Research and IDC expect again for 2012 an increase of global information technology (IT) spending between 3.7% and 6.9% compared to 2011. This trend emphasises the fact that ensuring the effectiveness and efficiency of IT or IT evaluation is a substantial task of strategic IT management. Weighing costs and benefits is already a real challenge f...

This conceptual paper in sustainable business research introduces a business sustainability maturity model as an innovative solution to support companies move towards sustainable development. Such model offers the possibility for each firm to individually assess its position regarding five sustainability maturity levels and, as a consequence, build a tailored as well as a common strategy along ...

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...