There is little research on trust and satisfaction in the electronic commerce from a longitudinal (preand postpurchase) perspective. Based on previous frameworks and theories, this study developed a combined model of consumer trust and satisfaction in the context of Internet shopping. From the valance framework and expectation-confirmation theory, several prepurchase and post-purchase factors s...

For the purpose of comparative analysis, this study adopted the point of view of the consumer to verify consumer experience in terms of a satisfaction scale that was based on the concept of consumer experience when commissioning contractors to work on, or designers to design, residential refurbishment. The results indicated that the overall fitness indicator for the satisfaction scale of consum...

In the post-purchase behaviour of a product, there are challenges with change in the degree of consumer product attachment, and these challenges affect consumer product satisfaction overtime. This study investigated how selfexpression, group affiliation, memory, and demographic variables predicted consumer product attachment and satisfaction among mobile phone users in Ibadan. Three hundred stu...

E-commerce is a business model that performs transactions using the internet and implemented digitally to facilitate between organizations individuals. covers process from distribution, sale, purchase, marketing service of product which carried out in an electronic system, namely internet. competition Indonesia very fierce because many e-commerce abroad also compete become prima donna Indonesia...

BACKGROUND How companies deal with complaints is a particularly challenging aspect in managing the quality of their service. In this study we test the direct and relative effects of service quality dimensions on consumer complaint satisfaction evaluations and trust in a company in the Dutch health insurance market. METHODS A cross-sectional survey design was used. Survey data of 150 members o...

nowadays, paying attention to the environmental needs and desires of consumersand trying to satisfy them by designing marketing activities in an environmentallyfriendly way, is the best way to increase their satisfaction and finally, gaincompetitive advantage. prior research has paid much attention to the consumerbehavior and marketing activities of corporate organizations, but none has studied...

This paper mainly analyzes the influences of product characteristics and service on consumer satisfaction with online clothing purchasing and hopes to provide some references for online clothing retailers to improve consumer satisfaction. In this paper, divide service into two parts: online clothing retailer’s service and logistics service and put forward related sixteen hypotheses. Then design...

This study conducts dynamic simulation by using System Dynamics Theory and Vensim software which investigates the relationship between consumer satisfaction and operations strategies of campus restaurants. This study simulates the effects of four priorities including service quality, profits of restaurants, turnover rate of restaurant stands and consumer satisfaction which affect the operations...

The incidence of self-service technology, where the consumer delivers the service themselves using technology, is increasing in the service encounter. The majority of research into the service encounter has explored the more traditional encounter, that involving the consumer and a service provider. Consequently, there is still a great deal unknown about self-service technology. One area that is...

BACKGROUND Consumer satisfaction is likely to affect the image of the pharmacist and pharmacy profession. Efforts should not only be made to track consumer satisfaction with pharmacy services but also to improve it where needed. OBJECTIVE To investigate consumer satisfaction with community pharmacies in a Nigerian city. METHODS A cross-sectional survey of a consecutive sample of 700 pharmac...