regarding the highly intensive competition in the market, nowadays using customer-oriented strategies is necessary for retention and attraction of the costumers. nevertheless, using those kinds of strategies depends on understanding customer behavior patterns and classification of customers in accordance with those patterns. the current study aims to determine the strategies for dealing with ne...

Following decades of stability and comfortable margins, utility companies today face strong pressure from regulatory bodies and competitors. As a response to the market dynamics, many have initiated a transformation from a “provider” to a service company, yet realize that their customer insights that would be necessary to successfully develop and market new services are sparse. We argue that th...

In this paper we address an order processing optimization problem known as minimization of open stacks (MOSP). We present an integer programming model, based on the existence of a perfect elimination scheme in interval graphs, which finds an optimal sequence for the costumers orders.

In order to form a collaborative operation between village power grid and the end users, two-stage management strategy is proposed where residential photovoltaic systems have been linked distribution network in rural area. At stage one, regulation method considering active reactive formed with purpose of maintaining within security domain operation; at two, maximize benefits both its costumers,...

This paper discusses the use of distributed generation (DG) for improving the supply reliability in distribution systems. The first part of the paper contains the results of a simple analytical study of the reliability for individual customers with distributed generation on-site. The difference between disconnector-type interfaces and breaker-type interface is emphasised. In the second part of ...

Water and sewer companies face the challenge of improving customers’ satisfaction, simultaneously with their awareness on environmental issues. Results provided by surveys are essential for environment management to monitor customer perception services quality water companies. However, activity is strongly linked social responsibility because they provide vital communities. This study proposes ...

widespread usage of web technology provides an opportunity for business in order to use internet as the tool for management of electronic relationship with costumers. organizations that undertake expense of investment in this field, one of their primary purposes is improvement of satisfaction of costumers. for this reason, in most of organizations which use the system of electronic relationship...

This work encourages the exercise of consideration, observation and critical reading of the design of handbags and the relation to the conditions imposed by tropical climate. Our purpose is to highlight some critical and conceptual thoughts on the matter of the design of fashion accessories in Brazil, ergonomics and aesthetic- functional relation. Through physical concepts is possible to propos...