This paper is concerned with the business strategy in managing payment innovations. Particularly, the study looks at the smart card electronic cash (e-cash) innovation in the financial service industry. The smart card e-cash has yet to overcome obstacles to its diffusion. Given the e-commerce opportunity, banks and non-banks compete to deploy smart card technology for Internet use. A review of ...

The rapid proliferation of e-service innovations has resulted in a rich availability of similar eservices from different developers or brands. This rich availability of alternative e-service providers as well as the rapid technological development has prompted users to switch from one e-service provider to an alternative more frequently (c.f. Bhattacherjee et al., 2012). Users can freely switch...

While the question of the benefits of e-business initiatives has been an issue in both the academic and business worlds, there has been little empirical research on the value created from such initiatives. Using Information Week’s annual data set of innovative IT users, this study empirically examines the contribution of e-business initiatives to firm performance, measured by gross margin, reve...

The service sector now accounts for more jobs globally than either manufacturing or agriculture. Continued growth of the service sector requires service innovations that raise service quality and productivity. Even large manufacturing firms are getting more and more of their revenue from offering services. Yet creating service innovations reliably is difficult, particularly for knowledge-intens...

Technology shifts are lethal to many manufacturing companies. Previous research indicates that this is not purely a problem of technological innovation, but is also closely related to the inertia of business models and business model innovation. This paper inquires into the dynamics of this intersection between technology and business models. Anchored in a case study in the automotive industry,...

This paper summarizes the experience gained in dealing with resistance to change appeared in the companies when they develop innovative processes related to the adoption of new technologies, tools, equipment, infrastructure and methodologies. Technological innovation is rapidly absorbed by society on a personal level. But at the enterprise level, resistance to innovation can occur at any hierar...

Since the advent of New Public Management, public service innovations and policy transfers have become increasingly popular around the world as a strategy for improving governance and scaling up service quality. The Malaysian government has also shown considerable interests in policy learning and consequently introduced important innovations and reforms akin to those introduced in other context...