In general, direct experience (touch, taste, use, and so on) of physical products is impossible in an online environment. Knowledge of the experience attributes of these goods must therefore be obtained via an intermediary (vicariously). Unfortunately, little has been published about how to design online retail systems that help customers evaluate physical products. This paper addresses that ga...

In this paper, the phenomenon of electronic retailing is examined. Elements that make e-tailing especially attractive to consumers are highlighted. It is argued that traditional retailers have to critically consider the migration to a digital domain, and address challenges that might impede a smooth transition. Conversely, e-tailers have much to learn from their counterparts in the physical wor...

With the rapid development of E-commerce activities, it is of critical importance to identify the determinants of repurchase intention to both researchers and practitioners. This research attempts to explain the relationship between online shopping businesses and customers by testing the model incorporating the mechanisms of perceived value, satisfaction, and consumers’ repurchase intention.

Cross-border e-commerce has been rapidly expanding. However, little research has been done to investigate how consumers decide to shop across national borders. This study aims to explore the factors that impact consumers’ intention to shop on foreign websites. A conceptual model is developed from the perspectives of consumer perceived trust and value. We also examine the effects of vendors’ sig...

Many small businesses have started to use eBay as their electronic commerce platform. Such a strategy increases their reach to global customers without high financial and technical costs in building their own ecommerce infrastructure or in intense advertising. How can these e-stores conduct successful international business on eBay? This paper addresses this complex issue by discussing how onli...

This paper explores the issues that influence online retailing in Saudi Arabia. Retailers in Saudi Arabia have been reserved in their adoption of electronically delivered aspects of their business. Despite the fact that Saudi Arabia has the largest and fastest growth of ICT marketplaces in the Arab region, e-commerce activities are not progressing at the same speed. Only very few Saudi companie...

This paper presents some findings from a study researching the diffusion and adoption of online retailing in Saudi Arabia. Although the country has the largest and fastest growing ICT marketplace in the Arab region, e-commerce activities have not progressed at a similar speed. In general, Saudi retailers have not responded actively to the global growth of online retailing. Accordingly new resea...

In 2007, annual e-commerce U.S. sales reached $136.4 billion, accounting for 3.4% of all retail activity (U.S. Department of Commerce, 2008). The slow adoption in online retail sales is perplexing given the early reports on the many advantages of and favorable consumer attitudes towards Internet shopping (Lohse, Bellman & Johnson, 2000). Of the many possible reasons that explain the slow growth...

This study integrates shopping value dimensions and consumers’ commitment to a theoretical model to understand consumer loyalty to e-shopping. E-commerce is established as an efficient sales platform for travel and hospitality vendors. However, extant literature found that it is difficult to attract new customers and retain existing customers in e-commerce. This paper investigates the anteceden...

The use of the Internet by older adults is growing at a substantial rate. They are becoming an increasingly important potential market for electronic commerce. However, previous researchers and practitioners have focused mainly on the youth market and paid less attention to issues related to the online behaviors of older consumers. To bridge the gap, the purpose of this study is to increase a b...