The aim of this article is to propose a comprehensive integrated model of the EFQM, i.e. European Quality Award, and USS i.e. the Ultimate Six Sigma in order to take more advantage from both of the models simultaneously towards improving organizational performance and excellence. For this purpose, the literature has been reviewed and the structure and criteria of the models have been compared. ...

The radiation therapy department (RTD) initiated in 2009 a policy of open and transparent reporting of events not harming (near incidents) and potentially harming patients (incidents and accidents). This approach was immediately followed by the leader’s decision to engage towards the European Foundation for Quality Management (EFQM) excellence model. The EFQM approach structured the journey of ...

BACKGROUND To determine whether there is greater employee satisfaction in organisations that have made more progress in implementation of the European Foundation for Quality Management (EFQM) model. METHODS A series of cross-sectional studies (one for each assessment cycle) comparing staff satisfaction survey results between groups of healthcare organisations by degree of implementation of th...

OBJECTIVE The use of the European Foundation for Quality Management (EFQM) Model in health care has found that this model is useful in promoting quality improvement, but its use in health care organizations is challenging because being a generic model, it does not cover the clinical aspects or the specifics of this field. For that reason, this article aims to bring the EFQM fundamental concepts...

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. Total Quality Management (TQM) is an overall business strategy. It means that all activities of the company will be focused on satisfying all stake...

The purpose of this study is to empirically assess the six-sigma (6 ) project presently used in organizations and to examine their impact on the business excellence model, known as European Foundation for Quality Management (EFQM). Six sigma affects on the five constructs of the EFQM model; namely leadership, strategy, people, partners and suppliers and processes. In this paper, a real case stu...

One of the excellence enablers is KM. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is KMAT . This research exploits system dynamics in order to measure the effects of KM on business excellence with a combination of KMAT and EFQM 3 .Relationships between KM and EFQM are analyzed and demonstrated by...

The European Foundation for Quality Management (EFQM) is the most introduced model in Spanish hospitals. The main target of this model is the internal and external client's satisfaction. The model of strategic management Balanced Scorecard (BSC) facilitates the alignment between management and the mission and vision of hospitals. For this reason, we propose a model of integrated management: EFQ...

New Public Management (NPM) is based on the idea that public sector organisations can be made more effective by adopting management perspectives and methods more similar to those used in the private sector, but the economic and managerial rationality of NPM often conflicts with practitioner rationality, causing challenges in the implementation of NPM. Action research could be relevant for study...

The main purpose of this study is to investigate the impacts intellectual capital (IC) on firm’s performance. Using a sample 336 Czech firms, including 20 certified firms from European Foundation for Quality Management (EFQM) Excellence Model 2015 2019, current employed pooled regression test hypotheses. dummy variable and interaction terms are used relationship between components IC EFQM with ...