OBJECTIVE The use of the European Foundation for Quality Management (EFQM) Model in health care has found that this model is useful in promoting quality improvement, but its use in health care organizations is challenging because being a generic model, it does not cover the clinical aspects or the specifics of this field. For that reason, this article aims to bring the EFQM fundamental concepts...

BACKGROUND To determine whether there is greater employee satisfaction in organisations that have made more progress in implementation of the European Foundation for Quality Management (EFQM) model. METHODS A series of cross-sectional studies (one for each assessment cycle) comparing staff satisfaction survey results between groups of healthcare organisations by degree of implementation of th...

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. Total Quality Management (TQM) is an overall business strategy. It means that all activities of the company will be focused on satisfying all stake...

The purpose of this study is to empirically assess the six-sigma (6 ) project presently used in organizations and to examine their impact on the business excellence model, known as European Foundation for Quality Management (EFQM). Six sigma affects on the five constructs of the EFQM model; namely leadership, strategy, people, partners and suppliers and processes. In this paper, a real case stu...

Spread the culture of organizational excellence and interest in the industry and service managers and experts to continuous improvement, leading to increased demand for the establishment of the EFQM system. The population of the research is the car pieceworkers companies that in this study, through this collection, those desired companies of car pieceworkers, which the number of them is 46 comp...

european foundation for quality management (efqm) model is a widely used quality management system (qms) worldwide, including iran. current study aims to verify the quality assessment results of iranian national program for hospital evaluation (inphe) based on those of efqm.this cross-sectional study was conducted in 2012 on a sample of emergency departments (eds) affiliated with tehran univers...

The radiation therapy department (RTD) initiated in 2009 a policy of open and transparent reporting of events not harming (near incidents) and potentially harming patients (incidents and accidents). This approach was immediately followed by the leader’s decision to engage towards the European Foundation for Quality Management (EFQM) excellence model. The EFQM approach structured the journey of ...

The European Foundation for Quality Management (EFQM) is the most introduced model in Spanish hospitals. The main target of this model is the internal and external client's satisfaction. The model of strategic management Balanced Scorecard (BSC) facilitates the alignment between management and the mission and vision of hospitals. For this reason, we propose a model of integrated management: EFQ...