A methodology that combines text mining, statistical process control and a balanced scorecard eliminated inaccurate manual claim coding and a significantly reduced the time required to identify root causes of field failures. As a result annual warranty claim costs have decreased, product reliability has increased, and customer satisfaction has improved.

The 80 years since Zachariasen’s famous paper, 20 years before Stephen Elliott was born, on the random network theory of glass structure have seen remarkable progress in our understanding of the structure of glassy materials through the construction of models and comparison with experiment. In the early days, models were hand-built with plastic units and had free boundary conditions. Today, ver...