background and objectives: there is a growing tendency in iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. the european foundation of quality management (efqm) model is a widely used framework for continuous quality management within healthcare facilities. the purpose of this article is to extend the view of current status of qua...

introduction: human resources information management as one of the valuable and modern achievement is the biggest challenge that managers are faced with and there is a deep believe on application and practical execution of modern managerial approaches in human resource area such as european foundation for quality management (efqm) model can cause performance improvement and organizational effic...

using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. quality function deployment is anefficient and powerful tool in design, development, and planning of products.the main function of quality function deployment is conv...

The European Foundation for Quality Management (EFQM) business excellence model is widely recognized as a representative theory to improve traditional Total Quality Management (TQM) by expanding the narrow quality-oriented concept into a holistic management concept. The EFQM model, an integrative business system, covers all management activities composed of input, process, and output (Black et ...

this paper reports a survey and case study research outcomes on the application of data envelopment analysis (dea) to the ranking method of european foundation for quality management (efqm) business excellence model in iran’s automotive industry and improving benchmarking process after assessment. following the global trend, the iranian industry leaders have introduced the efqm practice to thei...

Background and Objectives: There is a growing tendency in Iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. The European Foundation of Quality Management (EFQM) model is a widely used framework for continuous quality management within healthcare facilities. The purpose of this article is to extend the view of current status of qua...

This paper discusses the different quality concepts and strategies implemented, since 1996, by a governmental specialized library – the Information Unit of the General Secretariat of the Portuguese Ministry of Education, and suggests specific characteristics of how learning of client –centred methodologies is related to Knowledge Management and Competences Management. The Information Unit’s qua...

The purpose of the current research is evaluating performance of SAMA schools of 4th district of Islamic Azad University based on the organizational excellence model of European Foundation for Quality Management (EFQM) for quality management from viewpoints of staff and managers. The research is applied and has a descriptive-survey method. Using a stratified random sampling, 100 respondents wer...

one of the ways to manage human resources is performance management. with a systematic approach, this sort of management determines strategic goals, identifies indexes, collects, analyzes and reports data and ultimately improves the organization performance. performance management is a process that calls for the interaction of factors such as administrative goals, accountability standards and e...