introduction: the success of a health system depends on the accessibility and the quality of health services it provides. one major indicator of service quality is peoples satisfaction from the service. in this article, healthcare availability and satisfaction of people in 17th zone of tehran is investigated. methods: population research center has performed a survey in 17th zone of tehran to i...

INTRODUCTION The development of electronic medical records has allowed the creation of new quality indicators in healthcare. Among them, synthetic indicators facilitate global interpretation of results and comparisons between professionals. METHODS A healthcare quality standard (EQA, the Catalan acronym for Estàndard de Qualitat Assistencial) was constructed to serve as a synthetic indicator ...

BACKGROUND Patients are increasingly expected to become active, critical consumers in healthcare. They can use comparative healthcare information presented on websites to make informed choices for healthcare providers. However, the use of this information has been limited so far. An obstacle can be that the information is not perceived as relevant by patients. Presenting only the most important...

The assessment of healthcare quality increasingly emphasises lay acceptability, as evidenced by the emergence of patient satisfaction and patient-centred care in the literature and in policy. In this paper we aim to provide a conceptual overview of acceptability and propose ways to enhance its assessment. Firstly, we map how acceptability's importance in quality assessments has increased and ho...

BACKGROUND The National Program for Quality Indicators in Community Healthcare in Israel (QICH) was developed to provide policy makers and consumers with information on the quality of community healthcare in Israel. In what follows we present the most recent results of the QICH indicator set for 2009 and an examination of changes that have occurred since 2007. METHODS Data for 28 quality indi...

background and objectives: patient satisfaction is an important indicator of the quality of health and healthcare services. most relevant studies in iran have been conducted in the nation’s capital, and there is a lack of large-scale studies in other regions of this country. in order to help filling this gap, this study was designed to undertake a relatively large-scale assessment of patient sa...

there is an emerging consensus that caring and compassion are under threat in the frenetic environment of modern healthcare. enabling and sustaining compassionate care requires not only a focus on the needs of the patient, but also on those of the care giver. as such, threats and exhortations to health professionals are likely to have limited and perverse effects and it is to the organisational...

in their 2016 article, saltman and duran provide a thoughtful examination of the governance challenges involved in different care delivery models adopted in primary care and hospitals in two european countries. this commentary examines the limited potential of structural changes to achieve real reform and considers that, unless governance arrangements actually succeed in penetrating organizatio...