Many academic institutions in Malaysia commit themselves to eLearning because they believe in its effectiveness as an alternative approach to the traditional classroom method of disseminating information. Preparing and managing eLearning is a complex process it requires a shift from change management to strategic planning. This paper will present the findings of a project undertaken to study st...

To gain competitive advantage in a fast changing environment, the higher education institution (HEI) must continuously adjust the strategies to that environment. One important strategy is how to determine appropriate practical actions based on what students really need and want. Despite the abundance of research on service quality management, there is no universal consensus on how best to deter...

This article provides a comparative analysis of recent governance reforms in both Finnish and Portuguese higher education institutions (HEIs), following the OECD’s reviews countries’ tertiary systems. While case Finland major problem was identified as being lack entrepreneurialism, Portugal considered to effective, strategic planning well innovative, flexible responsive HEIs. The review teams p...

This paper explored the multiple relationships between intellectual capital (IC) and knowledge management (KM) in an Iranian university. For intellectual capital, three components were studied including: relational capital, structural capital and human capital. For knowledge management, five processes were considered, namely creation, acquisition, codification, sharing and application. The rela...

The following is the research question for this study. Are students’ learning styles based on the visual, auditory, tactile model correlated to satisfaction of course format in an online undergraduate course? The participants of this study were students enrolled in three sections of the Contemporary Worldviews course at a private higher education institution (HEI). Learning styles were determin...