The hospitality industry is diverse and global and has two specific segments: lodging properties and food-service operations. It is one of the nations' top industries and employers (Travel Industry Association, 1998). In the hospitality industry, much of what employees know is self-taught or obtained from on-the-job training (OJT), is typically inconsistent and incomplete (Woods, 1997). General...

This research endeavor explores four biometric technologies and their potential usage in the tourism and hospitality industry. This paper begins with a review of viable biometric technologies and continues with a discussion of their potential applications to tourism and hospitality businesses. Various tourism and hospitality scenarios in which biometrics can be used are explored. The article co...

This paper reviews recent research on information technology in the hospitality industry. The analysis revealed three broad research areas: the Internet's effects on distribution; on pricing; and on consumer interactions. Similar to aftermath of the dot com boom, the hospitality industry is realising that information technology has unintended effects and prognosticators are often wrong. While t...

BACKGROUND The objective was to compare the pattern of exposure to second-hand smoke (SHS) among non-smokers in the general population and in hospitality workers. METHODS We used the adult (16-64 years) non-smokers of two independent studies (general population and hospitality workers) in Spain. We assessed the exposure to SHS by means of questionnaire and salivary cotinine concentration. R...

This paper considers the relationships between hospitality, culture and urban regeneration through an examination of rom (ruin) venues, which operate in dilapidated buildings in Budapest, Hungary. The paper reviews previous work on culture and urban regeneration in order to locate the role of hospitality within emerging debates. It subsequently interrogates the evolution of the rom phenomenon a...

Recent calls for a revitalisation of the study of hospitality as central to anthropological theory have focussed on the material, affective, moral and cosmological aspects of hospitality. This paper argues that any such theory of hospitality should also afford consideration of how hosting practices can also be a form of medicinal experience, showing how in a Chinese hair salon these experiences...

This paper aims at finding out the problem in the tourism hospitality management laboratory by analyzing the concept of the tourism hospitality management laboratory and summarizing the basic theory of the tourism hospitality management laboratory. We should consider the actual development situation, and put forward the construction project from its necessity, feasibility, target decision, plan...

Excerpt] Compared to other industries, the service and hospitality industries employ a greater proportion of low-skill and part-time employees. Those workers generally earn less pay than do skilled or full-time workers. Thus, the hospitality industry's supposed low pay may actually reflect the low-skill nature of much of the work and perhaps mask pockets of highly paid positions. For this reaso...

The article discusses the methodological potential of fiction in developing professional and communicative competencies of Hospitality students based on interdisciplinary approach. The study focuses on the most actual aspects of speech culture and describes the ways of developing professionally oriented communicative competencies and the basics of professional speech training of bachelors in th...

In describing the behavior of employees, classified organizational citizenship behavior is applied and has been named as a "good member". In the working climate, the substance of building organizational citizenship behavior could not distinguish from the existing commitment within employees. The challenges and contribution of organizational citizenship behavior are to be a driving force in the ...