Ethnic minority is a comparatively important group that comprises a large sector of the American hospitality industry. The purpose of this study was to investigate the career expectations of ethnic minority students majoring in the hospitality industry and to examine if ethnic minority students perceived more career barriers than White students. Results showed that ethnic minority students perc...

The hospitality industry is one that has been driven by customer loyalty. Many customers pick their hotel of choice and will stay with that same hotel because of the experiences, service, and even the price. Customers have recently been rewarded through hotel, credit card, and airline points that help drive and maintain this loyalty. Utilizing data to their advantage, the hotel industry has bee...

English profi ciency is becoming a requirement for success in our interconnected world. The ability to communicate in English is particularly important in the hospitality industry. Without basic profi ciency in English, the generally accepted international language, communication between international guests and hospitality workers can lead to frustration and misunderstanding. Only 32% of Cambo...

We present the hospitality industry as a special retail environment that could have a great benefit from effective use of mobile technology. In this context, we discuss opportunities and challenges for the design of mobile hospitality applications. We illustrate these issues by presenting an example application that provides digital concierge services augmented with a social network to hotel gu...

Research on training needs is important, especially in the hospitality industry, which is known for its traditional approach in terms of human resource management. The following report aims to develop an understanding of the current situation concerning hospitality graduates’ as well as hospitality managers’ skills and competencies and career development. Primary research was undertaken via a s...

The purpose of this study is to underline some of the distinctive practices of the hospitality industry in China. Particularly, we have interviewed several industry experts in luxury hotel properties in China and the USA and have compared their human resources practices. We found that luxury hotels that want to achieve international levels of service must invest more time in hiring and training...

Tourism is the most important industry in the world in terms of the numbers of employees and its effect on the social and economical development of a region or country. Holjevac (2003) believes that, by the year 2050, tourism will by far be the largest industry worldwide, with 2 billion tourists and US$24 billion in domestic and international receipts. Moreover, the major tourist destinations w...

This research endeavor explores four biometric technologies and their potential usage in the tourism and hospitality industry. This paper begins with a review of viable biometric technologies and continues with a discussion of their potential applications to tourism and hospitality businesses. Various tourism and hospitality scenarios in which biometrics can be used are explored. The article co...

Mobile services appear to be an obvious choice for travel and tourism as the travellers are on the move, which is the first criterion for mobile services to be relevant. The travel and tourism industry, which is one of the largest and most rapidly expanding industries in the world and one of the significant users of ICT in its operations, will no doubt be an important market place for mobile se...