This paper investigates the role of discount travel agencies such as Priceline and Hotwire in the market segmentation of the hotel and airline industries. These agencies conceal important characteristics of the offered services, such as hotel locations or flight schedules. We explicitly model this opaque feature and show that it enables service providers to price discriminate between those cust...

Fancy a Stay at the "Hotel California"? Foreign Direct Investment, Taxation and Firing Costs This paper looks at the trade off between investment incentives and exit costs for the location of foreign direct investment (FDI). This issue does not appear to have been tackled in much detail in the literature. The analysis considers the effect of profit taxation (as a measure of investment incentive...

Allowance for Loss Receivables is a method of writing off receivables indirectly. There are two assessments made in determining the amount losses on receivables, namely based percentage sales and balance receivables. The research used this study descriptive analysis types data qualitative quantitative data. This was conducted through collection, processing, comparison accounting theory its desc...

abstract since about 34% of areas under rice cultivation in whole country is attributed to gilan; in this study we pay attention to some economical dimensions, especially economic values of inputs in this region. data were collected from 80 rice producers in 2007-2008. consider to importance the parametric approach in production structure and factors demand, applying seemingly unrelated regress...

Qualitative interview data secured from 14 HR managers representing large hotels located in Australia’s Gold Coast has been collected to examine: (1) what is the extent and nature of change in hotel HR performance measurement systems, and (2) what are the primary challenges confronted by hotel HR managers when attempting to implement effective HR performance measurement? Perennial HR problems s...

In this study, yield-water and profit function was used to obtain water demand function in agriculture sector. The results showed that the ratio of actual to potential Evapotranspiration had positive, significant effecton the ratio of actual to potential yield for wheat and barley. Also, square ratio of actual to potential Evapotranspiration had negative, significant relationship. After estimat...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

The purpose of this study is to empirically examine the relationship between service quality and customer satisfaction in Vietnamese hotels, survey questionnaire was constructed with 23 service quality items covering 5 service quality dimensions based on SERVQUAL model. Data were collected from 432 guests of 33 three-star hotels in Vietnam in 2013. Analysis results indicate that Reliability, Re...

Hotel websi tes ha ve been m ore concerned abou t th e s tructure an d co ntent o f t he web site itsel f, ignoring the hot el websites ’ n ature for custo mer service. Thus, t his paper starts the basis of determining the function st ructures an d evaluation in dex systems of hot el websites, focusin g on discussing the hotel websites’ nature for customer service. This paper found out the cust...