The purpose of this study is to analyze cyber security and security practices of electronic information and network system, network threats, and techniques to prevent the cyber attacks in hotels. Helping the information technology directors and chief information officers (CIO) is the aim of this study to advance policy for security of electronic information in hotels and suggesting some techniq...

Peer-to-peer (P2P) accommodation rentals continue to grow at a phenomenal rate. Examining how this business model affects the competitive landscape of accommodation services is of strategic importance to hotels and tourism destinations. This study explores the competitive edge of P2P accommodation in comparison to hotels by extracting key content and themes from online reviews to explain the ke...

Nowadays “greenwashing” is a popular term. We are aware of companies such as BP Oil and many others being accused of greenwashing, claiming eco-consciousness or launching products and services that are less than legitimately green. But few people know that the term was originally coined to criticize hotels that encouraged guests to reuse towels for environmental reasons but made little or no ef...

Firms’ incentives to manufacture biased user reviews impede review usefulness. We examine the differences in reviews for a given hotel between two sites: Expedia.com (only a customer can post a review) and TripAdvisor.com (anyone can post). We argue that the net gains from promotional reviewing are highest for independent hotels with single-unit owners and lowest for branded chain hotels with m...

We use a unique proprietary monthly panel data set on the operations of a large hotel firm to study the effect of vertical integration decisions on the pricing and performance (occupancy rate and RevPar) of individual hotels. Aggregate data patterns – which managers pay most attention to – suggest sizeable performance differences between franchised and non-franchised hotels. However, empirical ...

Th e paper examines the host country-specifi c factors as determinants of hotel chains' market presence in a destination. Th ree types of hotel chains' market presence are identifi ed – absolute market presence (number of chain affi liated hotels/rooms), relative market presence (share of affi liated hotels/rooms in the total number of hotels/rooms in a destination) and market presence intensit...

The Internet nowadays has become an important and major information search channels for travelers looking for accommodation and services provided by hotels. Hotels’ managers have adopted the Internet as one of their primary marketing channels to attract customers while website development has become one of their business infrastructures for online bookings and transactions. On the other hand, h...

The purpose of this research is to study the impact of Egyptian hotels’ websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and intention to revisit). In this study, convenience...

This study evaluates operation performances of 67 international tourist hotels in Taiwan by using the Context-dependent DEA model of Date Envelopment Analysis (DEA) in order to find out the performance of these hotels and their competitive advantages. This study differentiates the levels of efficient frontier with the efficiency of each international tourist hotel. Based on the efficiency, the ...

Tourism has a basic role within economy but also within a country and within the human social assembly. In the course of time, tourism services have become the key component of tourism activity, therefore a detailed attention has been provided to the units supplying tourism services, but especially to hotels and factors that can influence competitiveness of these units. One of the characteristi...