People in every organization could be considered as the most important resource which contributes to the development of that organization. In fact, human capital is the most important dimension of organization’s intellectual capital especially in service-oriented organizations like municipality. Therefore, the main purpose of this paper is to introduce a suitable framework for human capital eva...

What is attempted in this article is to present an organizational perspective on community mental health centers (CMHCs) that could provide a clearer understanding of the structures and processes observed in them. The perspective is derived from a broader application of organizational theory to human service organizations. It is based on the assumption that human service organizations are a dis...

nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...