It is a global trend nowadays for manufacturing and service firms to create and increase customer value either during initial design of a product/service or by modifying their existing products/service. When a product already exists, customer value can be increased by adding new qualities/features to a traditional product that would add much needed services while keeping price competitive. Qual...

This paper analyzes the necessity and requirements of switching from service-oriented operations to product-oriented operations in telecom industry, which helps to solve the conflict between more and more homogeneous telecom services and individualized customer demands. Then this paper puts forward a comprehensive definition of telecom product, and presents a structure framework of telecom prod...

In this paper we develop a multi-objective model to optimally control the lead time of a multistage assembly system. The multistage assembly system is modeled as an open queueing network, whose service stations represent manufacturing or assembly operations. The arrival processes of the individual parts of the product, which should be assembled to each other in assembly stations, are assumed to...