Overview 5 6 Given the importance of trust in online environments, information systems research has recently embraced trust research (e.g., 7 Ba and Pavlou 2002; Gefen et al. 2003, Jarvenpaa et al. 1999; McKnight et al. 2002; Stewart 2003). However, despite the 8 enormous interest in the topic of trust by IS researchers (with 129 published papers listed in ABI/INFORM), most of this research 9 s...

This article analyzes trust in public institutions. In both theoretical literature and empirical research, a link between social trust and institutional trust has been established. Specifically, this paper casts additional light on this relationship. Moreover, it tests whether institutional trust is dependent on citizens’ perceptions of how well institutions live up to normative expectations he...

Trust, along with transparency, is an important indicator of a satisfactory relationship between a government and the public. Considering transparency as the key to trust in government, the purpose of this paper is to postulate a link between transparency and trust taking into account satisfaction as a psychological factor. This paper tries to find the answer of these questions: “Is there...

Given the uncertainties of e-business, this paper examines the role of institutional trust, which has been viewed as a key facilitator of electronic marketplaces (Pavlou, Tan, & Gefen 2003). In doing so, we draw upon the principles of research on traditional EDI via value-added-networks to develop a set of theory-driven institutional trust-building facilitating conditions; namely, (a) IT connec...

Understanding consumer behavior is of vital importance to consumer oriented e-business models today. In this paper we report on a study into the relationships between consumer perceptions of risk and trust and the intention to purchase at a C2C electronic marketplace. Distinguishing for electronic marketplace settings is that consumer behavior is subject to perceptions of both selling party and...

This study investigated the relationship between institutional trust and life satisfaction, and the mediating role of belief in a just world (BJW) among the elderly. The General Belief in a Just World Scale (GBJW) and Satisfaction with Life Scale (SWLS) were employed. A self-developed Institutional Trust questionnaire was used to measure participant’ levels of trust in eight institutions. The a...

In this paper we report on a study into the relationships between consumer perceptions of risk and trust and the intention to purchase at a C2C electronic marketplace. Distinguishing for electronic marketplace settings is that consumer behavior is subject to perceptions of both selling party and the institutional structures of the intermediary operating the system. Building upon the well-establ...

The effects of e-commerce institutional mechanisms on trust and online purchase have traditionally been understood in the initial online purchase context. This study extends this literature by exploring the role of ecommerce institutional mechanisms in the online repurchase context. In doing so, it responds to the emerging call for understanding the institutional context under which customer tr...