This paper presents a model for analysing IT outsourcing maturity in organizations. Organizations outsource their IT for reasons such as cost reduction, access to superior skill sets, focus on core competence, and strategic objectives. Organizations that outsource the development, operational and management of their IT activities to other companies are at various levels of maturity. This study ...

In the current environment of IT organizations, externalization of services and processes to an external and specialized organization (Raisinghani, Starr, Hickerson, Morrison, & Howard, 2008) constitutes an extended practice known as Outsourcing (Barthelemy, 2003). Outsourcing is the process by which an organization moves or uses certain resources to carry specific tasks for an external organiz...

IT outsourcing is about contracting technology services to a third-party but involves much more than the contractual definition of the arrangement. Structuring the alliance, managing the relationship and planning for the business must complement the contractual arrangements. It is not until all of these elements are aligned that IT outsourcing is likely