BACKGROUND The issue of missed appointments in primary care is important for patients and staff. Little is known about how missed appointments, and the people who miss them, are managed in primary care, or about effective strategies for managing missed appointments. AIMS To understand the perceptions of primary care staff as to why patients miss appointments, to determine how these perception...

The gender-wage gap in leadership positions is even wider than in lower positions. Managerial wages are partly performance based and one possible reason for the pay gap could be that women are not successful managers. Indeed, research into the “romance of leadership” suggests that managers’ abilities are judged on the basis of their companies’ performance (Meindl, Ehrlich & Durkerich, 1985). Bu...

We collect data on management practices for operations, targets and human resources in 2,000 hospitals in Brazil, Canada, France, Germany, India, Italy, Sweden, UK and the US. These management practices are strongly associated with better clinical outcomes, such as heart attack survival rates, and financial outcomes like profits. We show that hospitals with more clinically trained managers, tha...

We study the problem of staffing university mathematics support services in which students drop in to the service (without appointment) for tutoring support. Our approach seeks to find the minimum sufficient number of tutors (with appropriate specialities) to present by hour and day to cover student demand with tolerable delays. We employ traditional operational research techniques to aid manag...

Abstract Following the advances in mobile communication and information technology, smart phones have been used in a wide variety of commercial, social, entertainment, file sharing and health transactions and applications. The current procedures in healthcare environment for patient registration, appointment scheduling and payment are time consuming and somehow tiresome. Traditionally, patie...

During a severe financial crisis, it is a priority to use scientific evidence to identify factors that enable therapeutic compliance by patients. This study aimed to evaluate a possible association between the number of patients who attended a medical appointment and had medicine prescribed and the number of these same patients who purchased the prescribed medicine and whether the level of reim...

This paper empirically examines commercialization of university faculty inventions through startup firms from 1994 through 2008. Using data from the Association of University Technology Managers and the 2010 NRC doctoral rankings, our research reveals several findings. We find that university entrepreneurship is more common in bad economic times and that engineering department quality and biolo...