User resistance is a common occurrence when new information systems are implemented within health care organizations. Individuals responsible for overseeing implementation of these systems in the health care environment may encounter more resistance than trainers in other environments. It is important to be aware of methods to reduce resistance in end users. Proper training of end users is an i...

Enabled by the development of information technologies, telecommuting and telework have been incorporated into organizations for around 30 years. However, there still exists resistance to this work arrangement, particularly from middle-level managers. Formal knowledge about how to manage telework is needed to keep the managers better informed. I conducted a qualitative exploratory study to inve...

This paper suggests that issues surrounding non-compliance should not be dismissed as resistance but instead should be further studied by managers and developers, leading to accommodation of differing views. The technological frames of reference strand of social shaping of technology theory is used to overlay the issues arising from a case study looking at non-compliance with information system...

Enterprise systems (ES) impose changes on users in many areas: job content, interpersonal relationships, decision-making approaches, and work status. Change management is critical to successful ES implementation. Top management support, business involvement, communication and training are important factors in managing these changes. However, such high level initiatives do not necessarily enable...

BACKGROUND Case management is widely promoted as a means of ensuring continuity of care, improving patient outcomes, and achieving efficient management of resources. Community matrons have been introduced recently as specialists in the case management of patients with multiple complex problems. AIM To understand how nurse case managers are seen by GPs and NHS managers. SETTING (1) Telephone...

Designers and engineers that plan and manufacture technological systems imprint their values and practices onto these systems, without fully realizing that inconsistencies in cultural dimensions between developers and users may result in poor implementation of the new system due to resistance to change, among other causes. Therefore, manager's awareness of cultural differences is a necessary co...

Purpose Within societies in the 21st century, individuals who are embedded a controlled context that impedes their political actions deal with tensions they experiencing through attempts at resistance. Several studies examine individual infrapolitics organizations explain how subtle mix of compliance and resistance constructed level identity complex mechanism both questions system strengthens i...