Designed as part of an innovative prototype interface to be used by contact centre advisors (Millard et al, 1997, 1999; Hole et al, 1998), the ‘moodie’ was created as a reaction to a difficult customer where advisors are experiencing moments of emotional dissonance (Wharton, 1993; Abraham, 1998; Hochschild, 1983; Morris and Feldman, 1996) after completion of a call. After initial discussions, t...

Repair of unilateral cleft lip is a fascinating and challenging procedure. Although a great number of operations have been described for the unilateral cleft lip repair, none fulfill all the plastic surgical criteria, and in most cases, cleft lip repairs require secondary operations in an attempt to achieve described goals of primary cheiloplasty. The Afroze incision is a combination 2 incision...

Specific lymphatic drainage techniques have come into use during the past 75 years. Osteopath F. P. Millard deserves credit for developing the first precise manual approach to the lymphatic system. Beginning in 1904, Millard conducted extensive lymphatic studies, the results of which he published in “Applied Anatomy of the Lymphatics” in 1922. In his writings, Millard used the term “lymphatic d...

1 Don Millard, Rensselaer Polytechnic Institute, Academy of Electronic Media, Troy, NY 12180, [email protected] 2 Gerald Burnham, University of Texas-Dallas, College of Engineering, Dallas, TX, [email protected] Abstract  This paper presents the results garnered from developing and utilizing web-based multimedia educational materials and technologies that were part of a NSFsponsored Course, C...