This study aims at providing an understanding of the relationship between digital experience patients, innovation, and service quality to enhance patient loyalty healthcare facilities in Indonesia. The data were then analyzed using structural equation model. involved 214 patients Indonesia, filling out questionnaires through online survey. a model with Confirmatory Factor Analysis (CFA) for mea...

In recent years, perceptions of performance and quality of healthcare organizations have begun to move beyond examining the provision of excellent clinical care, alone, and to consider and embrace the patient experience as an important indicator. There is a need to determine the extent to which clear and formal definitions exist, have common overarching themes, and/or have unique, but important...