Information Technology (IT) now plays a fundamental role in most organizations. This increased responsibility and consequent impact in business performance leads to a higher demand and tighter control on IT Departments. To respond to these requirements, IT Departments have been implementing Service Management frameworks, with ITIL currently being the most popular. However, many ITIL projects fa...

Collaboration and interoperability are pervasive topics today as organizations struggle to attiain competitive edge in today’s global market fostered by new economies of scale. Moreover, the deep introduction of Internet in our lives both at personal and business level is changing all aspects of our economies and societies and the way enterprises and individuals interoperate and collaborate. In...

The purpose of this study is to investigate the level of knowledge management (KM) maturity of credit unions. The application of a maturity model to fifteen credit unions in North America revealed that an overall level of KM maturity of credit unions is at an early stage of development, but there are signs of future improvement. Credit unions attempt to increase their efficiency through KM solu...

Enterprises need high-quality data in order to meet a number of strategic business requirements. Permanent maintenance and sustainable improvement of data quality can be achieved by an enterprise-wide approach only. The paper presents a Maturity Model for Enterprise Data Quality Management (Enterprise DQM), which aims at supporting enterprises in their effort to deliberately design and establis...

Software product line engineering is an inter-disciplinary concept. It spans the dimensions of business, architecture, process, and the organization. Similarly, Education System engineering is also an inter-disciplinary concept, which spans the dimensions of academic, infrastructure, facilities, administration etc. Some of the potential benefits of this approach include continuous improvements ...

For the systematic evolution of interdisciplinary socio-technical systems, such as business intelligence (BI), artifacts are needed that comprehensively address multifaceted challenges. To support these strategic improvement initiatives, we proposed a BI maturity model (MM) in prior research. In this paper, we develop an approach to measure maturity of BI in organizations, thereby operationaliz...

This article recalls the business process discussion between Carr, who stated that IT does not matter, and Smith and Finger, who proclaimed the opposite. In the end, both visions agreed that IT (or process deployment) counts, but must follow the business strategy (or process modeling). The present study broadens the discussion towards business process maturity, which is a more recent perspectiv...

It is the position of this author that attention to both process and people is a key to rapidly adopting new technology essential to improving software quality, reducing costs, and shortening cycle time. In order to succeed, corporations are realizing the importance of meeting these challenges: . the tension between discipline/bureaucracy and creativity/chaos must be creatively managed . “agili...

This paper proposes Enterprise Business Intelligence Maturity Model that involves thirteen capacity factors, which are (Strategic Management, Performance Measurement, Balanced Scorecard, Information Quality, Data Warehouse, Master Data Management, Metadata Management, Analytical, Infrastructure, Knowledge Management, People, Organization Culture and Change Management). This key objective of thi...

Knowledge related aspects of businesses processes are often ignored or referred to as a black box in process improvement projects. As a result they remain untouched and it is left to the knowledge workers to establish routines and workflows that deliver results needed to fulfill the business processes needs. This often results in lowered efficiency, redundancy of knowledge related activities, l...