One of the major issues in IT outsourcing is the management of the client-vendor relationship. Researchers have suggested the use of both formal processes such as contract negotiations and bidding and to informal processes such as relationship management to reduce vendor opportunistic behaviors. This paper explores psychological beliefs about mutual obligations in outsourcing relationships thro...

This study analyzed the mediating effect of turnover intention (TI) on relationship between psychological contract violation (PCV) and workplace deviance (WPD), effects PCV TI, TI WPD. Explanatory research design was used employing stratified random sampling techniques to collect data from 443 employees Agriculture Food Authority Directorates in Kenya. Self-administered structured questionnaire...

Purpose Pervasive and rampant workplace incivility effects have called for more studies on antecedents possible deterrents of the onset negative organizational behaviors. Based social exchange theory (SET), this study proposes a framework investigating underlying mechanisms team–member (TMX) instigated incivility. Design/methodology/approach The hypothesized model explores combined effect inter...

We use trait activation and psychological contracts theories to build the argument that narcissism is a personality trait that will manifest itself in the form of exit and neglect when employees experience psychological contract violation. To test our hypotheses, we surveyed 262 employees from a wide array of industries working in different organizations at two points in time. Our results indic...

Many emergent ventures, such as social networks, leverage crowd-sourced information assets as essential pillars supporting their business models. The appropriation of rights to information assets through legal contracts often fails to prevent conflicts between the users and the companies that claim information rights. In this paper, we focus on social networks and examine why those conflicts ar...

Service recovery is a critical moment of truth in retaining customers and reinforcing customer relationships, and has been considered as an “Achilles' heel” in online marketplaces. Poor service recoveries exacerbate the negative effects of the failure, producing a “double deviation” effect. The double deviation effect may arise from the seller’s power misuse and then dissolve the buyer-seller r...

This thesis starts from the fuzzy sets and related concepts of Psychological Contract which includes its notion, content, dimension, formation and violation of the Psychological Contract. The writer puts forward some opinions on the basis of previous research achievements by native and foreign scholars. At the same time, the drawbacks, research focal points and trends in the future are pointed ...

This research investigated the relationships among pre-entry expectations, post-entry experiences and psychological contract violations. The goal was to clarify the conceptual distinctions between the constructs and to test their differential impact on job satisfaction. In a national longitudinal study, 235 final-year occupational therapy students were surveyed immediately prior to entering the...

We examine whether psychological contract theory and social response theory can explain users’ responses to e-commerce recommendation agents (RAs). Theories of social response to technology, trust in technology, and technology adoption are used to adapt psychological contract theory to explain user-RA relationship. We theorize that a psychological contract breach will cause a negative emotional...