In politics as in history, masters accomplish great things, but often, lowly beings such as servants perform those tasks. At times, they subvert them. In science, servant-beings are frequently described as demons and angels. Who are these effective agents? This essay traces parts of the large historical network of persons and places in which ‘little helpers’ service their master’s will. It look...

In this article, I discuss citizen orientated public management in relation to extant frameworks and theories in public management and organization research, including the role of the public servant, collaborative public management, citizen coproduction, and relational bureaucracy. Following the discussion, I hypothesize about the relationship between public organizations’ citizen orientations ...

Leadership theories have evolved from a focus on traits, to behaviors, to contingency theories, to more contemporary approaches including servant leadership theory. This paper provides an overview of the principles of servant leadership and identifies characteristics displayed by servant leaders in the workplace, with special emphasis on the importance of empowerment in defining a servant-leade...

Fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. But it’s worrisome to discover that in Uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. The purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. A r...

This article examines transformational leadership and servant leadership to determine what similarities and differences exist between the two leadership concepts. The authors posit that the primary difference between transformational leadership and servant leadership is the focus of the leader. The transformational leader’s focus is directed toward the organization, and his or her behavior buil...

Following Greenleaf’s (1970) seminal work in servant leadership, much has been written on what servant leadership is, but very little written on what it does. At the center of this research is a focus on how followers perceive servant leadership constructs, and the relationship between that perception and collective selfesteem as it relates to their affiliation with the organization. The centra...