the current internet inherently has a degree of survivability due to the connection less ip protocol. dynamic routing protocols are designed to react to faults by changing routes when routers learn about topology changes via routing information updates (e.g., link status advertisements). loss of quality of service (qos) has not been an issue because current internet traffic is the best-effort. ...

introduction: timeliness has been considered as a key domain in quality of emergency department (ed) care and delay in care providing is influential determinants of patient’s outcomes. the present study, aimed to evaluate the determinants of prolonged ed length of stay (los). methods: in this cross-sectional study, using adopted version of the latest form for external evaluation and accreditati...

introduction: due to the use of information technology in libraries and information centers, librarians are faced with many challenges in terms of their roles and needs; hence, they require continuous training to cope with these challenges. the aim of the present study was to determine the effectiveness of in-service training courses for librarians working in libraries at the isfahan university...

the death of the english national health service (nhs) has been pronounced many times over the years, but the time and cause of death and the murder weapon remains to be fully established. this article reviews some of these claims, and asks for clearer criteria and evidence to be presented.

introduction: patient satisfaction is crucial to the long-run success in health care center. with regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need to urgent care, we aimed to evaluate health care services quality in this unit to find out whether the patients have different expectations from health care providers and if th...

civil liability in electronic communications is one the most important issues of information and communications technology (ict) law. civil liability may be arisen from different causes such as copyright and trade mark infringement invasion of privacy and defamation. when discussing civil liability, two different civil liability systems may be considered: direct and indirect civil liability. in...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

customers extend robust trust to a business when they believe the business puts their interests first. good experience of banking services and recommendations of other customers can increase trust. loyalty and word of mouth (wom) is accepted as key factors successes of marketing. this paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement ...