objective: to investigate the application of quality function deployment (qfd) in the central library reference service quality science.methodology / approach: this study was a descriptive survey research and application. research instrument, libqual questionnaire and interview. the three-stage qfd model and the concentration of 7-seater model were used to determine the correlation matrix. the ...

Quality function deployment (QFD) has been widely recognized as an effective means to develop quality products that can maximize customer satisfactions. This paper presents a novel extension to the fuzzy QFD methodology using rough set theory, with the aim to facilitate decision making in the early stages of product development and lead to the establishment of a QFD-based expert system for prod...

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs an...

This paper employs Quality Function Deployment (QFD) methodology to translate customer needs and requirements into the quality characteristics to improve quality for an existing product to develop a new consumer product. The traditional quality function deployment technique consists of six steps. The purpose of the first step is to measure the voice of the customer that reveals his/her needs an...

Quality function deployment (QFD) is a customer-driven approach in processing new product developments in order to maximize customer satisfaction. Determining the fulfillment levels of design requirements (DRs) and parts characteristics (PCs) is an important decision problem during QFD activity processes for new product development. Unlike the existing literature, which mainly focuses on the de...

The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of the ‘what’ (i.e., KM requirements) and ‘how’ (KM solutions) aspects of the QFD problem, and proposes procedures for the use of a fuzzy QF...

This chapter demonstrates how a neuro-fuzzy approach could produce outputs of a further-modified multi-criteria decision-making (MCDM) quality function deployment (QFD) model within the required error rate. The improved fuzzified MCDM model uses the modified S-curve membership function (MF) as stated in an earlier chapter. The smooth and flexible logistic membership function (MF) finds out fuzz...

In this paper, an alternate framework for deployment called Concurrent Function Deployment (CFD) for managing a product's life-cycle process is described. The framework considers parallel deployment of several value characteristics as opposed to a single value such as Quality. The American Supplier Institute's (ASI's) quality function deployment (QFD) concept [Sullivan, 1988] is a typical case ...

In recent years, several Total Quality Management (TQM) techniques have been introduced for better Software Quality Management. One of these techniques is Quality Function Deployment (QFD). This papers shows how QFD has been applied to an existing software quality assessment technique, the Quality Factor technique (QF). This improved technique, QFD, uses ISO/IEC 9126:2000 standards in its imple...

Quality function deployment (QFD) is a widely-used methodology for developing a design quality aimed at satisfying the customer and translating the customer’s demand into design targets. As QFD methodology is based on the voices of customers, it requires a group of individuals, or decision makers (DMs), to express their preferences. However, there can be a bottleneck since DMs may not have a pe...