today, to increase effectiveness is a strategy for success of organizations and their viability. in health care organization not only service cost- effectiveness is a major problem for productivity and organizational management but also customer-centred is in first priority. because of these reasons, most of health organization trend to patient satisfaction for their viability. if complex proce...

establishment of hospital accreditation programs is increasingly growing across numerous developing nations. such initiatives aim to improve quality of care. however, such establishments, mainly incentivized by successful and famous accreditation plans in developed countries, usually suffer from lack of necessary arrangements which, in turn, result in undesired consequences. indeed, the first p...

précis: this debate article highlights some questions from critics of qualitative research. planning for proper design, philosophical background, researcher as a research instrument in the study, trustworthiness and application of findings are main debates in this field. one of the issues that have been received little attention is report of qualitative inquiry. a qualified report can answer th...

abstract background and objective: proficiency testing schemes as a part of quality system in clinical and research laboratory centers provides the opportunity to evaluate the quality of test results. in this paper, we try to introduce the proficiency testing schemes as a useful method for achieving standardization and homogenization of test results in clinical and research laboratory centers. ...

background and objectives: the iranian ministry of health and medical education has introduced clinical gov­ernance as the accepted model of hospital healthcare improvement. subsequently, a growing movement for implementing clinical governance in health facilities has emerged. this study aimed to explore the opinions of the relevant experts and executives to provide insight into current challen...

evaluating the investment that healthcare organisations make in quality improvement requires knowledge of impact at multiple levels, including patient care, workforce and other organisational resources. the degree to which these resources help organisations to survive and thrive in the challenging contexts in which healthcare is designed and delivered is unknown. investigating this question fro...

HomeStrokeVol. 52, No. 5Quality Improvement Free AccessResearch ArticlePDF/EPUBAboutView PDFView EPUBSections ToolsAdd to favoritesDownload citationsTrack citationsPermissions ShareShare onFacebookTwitterLinked InMendeleyRedditDiggEmail Jump toFree ArticlePDF/EPUBQuality Monique F. Kilkenny, PhD Dawn M. BravataMD KilkennyMonique Kilkenny Correspondence to: PhD, Translational Public Health and E...

background and objectives: patient satisfaction is a key feature of quality improvement in modern health care systems. the focus of patient satisfaction studies has been on inpatient satisfaction measurement. as such, valid and reliable instruments for assessment of outpatient satisfaction are lacking in the field. this study aimed to develop and validate a brief scale to facilitate assessing o...