Purpose: After sales service includes a wide range of services and provides the basis for long and easy use of the product. The present study was conducted with the aim of designing after sales service curriculum pattern of automobile industry in Iran. Methodology: This was a mixed exploratory study (qualitative and quantitative). The research population in both qualitative and quantitative pa...

Drawing on the past literature on four retail service areas: content management, customer management, multi-channel management, and visitor traffic management, this research offers an empirical analysis of the relationships between these four service areas and the online sales performance of Web retailers. Using data from an independent source on the profiles as well as operational and sales pe...

Petri Parvinen works as Professor of Sales Management at the Aalto University School of Business, Helsinki, Finland. In his academic research, Dr. Parvinen has concentrated on explaining growth and profitability at the business unit level. Parvinen has produced over 50 different academic publications, scholarly articles having appeared in e.g. Journal of Management Studies, Industrial Marketing...

This paper describes a minimally immersive interactive system for flow visualization of multivariate volumetric data. The system, SFA, uses perceptuallymotivated rendering to increase the quantity and clarity of information perceived. Proprioception, stereopsis, perceptually-motivated shape visualization, and three-dimensional interaction are combined in SFA to allow the three-dimensional volum...

Although agenda of Water supply in sufficient quantity and standard quality is highlighted in India from last few years. But Yet Performance assessment and Efficiency evaluation of water supply services not in practice. However the analysis is confined to the realm of researchers and policy makers. The present paper spells inclusion of quality parameter in assessment of utilities through fronti...

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In line with the global markets’ current trend, the Palestinian market has recently witnessed consecutive implementations of different sales technologies by leading firms in different industries; one of these technologies is the Sales Force Automation (SFA) technology. However, although the adoption and use of sales technologies have been attractive topics for IT literature over the last two de...