We obtain a heavy-traffic limit for the GI/M/n+GI queue which includes the entire abandonment distribution. Our main approach is to scale the hazard rate function in an appropriate way such that our resulting diffusion approximation contains the entire hazard rate function. We then show through numerical studies that for various key performance measures, our approximations outperform those comm...

Despite previous studies on job satisfaction and its antecedents, few studies have explored the interrelationships between role conflict, work-family conflict and job satisfaction. The purpose of this study is to determine the effect of role conflict on job satisfaction, with work-family conflict as a potential mediator. Data were gathered from 159 Malaysian single mother employees, aged 45 and...

How does organizational identity affect team functioning? We articulate and test an identity instrumentality hypothesis that suggests that organizational identity (1) directly predicts those aspects of team functioning that enable, and are instrumental in, employees’ fulfillment of their identity with the organization; and (2) indirectly predicts other aspects of team functioning not instrument...

introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...

the purpose of this research study is to check the overall job satisfaction associate with demographic factors: gender, age, ethnicity, civil status, experience, educational qualification, bank types and distance to working place in ampara region, sri lanka government and private bank employees. overall job satisfaction can be measured through the ability utilization, motivation, social status,...

This article examines the interplay between school factors and teacher job satisfaction that influences educational outcomes by comparing two Non-governmental Organisation (NGO) schools in Cambodia. This small-scale qualitative case study was conducted over a period of eight weeks in 2005 in two NGO schools in a suburb of Phnom Penh. The findings show that teacher job satisfaction is crucially ...

If we cross-classify the absolutist-consequentialist distinction with an intuitive-analytical one we can see that economists probably attract the hostility of those in the other three cells as a result of being analytical consequentialists, as much as because of their concern with "costs". Suggesting that some sources of utility (either "outcome" or "process" in origin) are to be regarded as ri...

purpose: customer satisfaction in modern organizations requires employees' job satisfaction that can be led to performance improvement in the organization. in this regard, self-leadership and strengthening of it among the employees and managers can facilitate this subject. the purpose of this paper is to study the relation between self-leadership with job satisfaction and performance impro...