A company is no longer only focused on winning market share or increasing demand, but also on customer relationships, engagement and retention. The idea of improving relationships with customers by using social media is called social customer relationship management (SCRM). The objective of this exploratory research is to define a grid of analysis of a SCRM strategy. To do so, a double analysis...

Stratified Cox regression models with large number of strata and small stratum size are useful in many settings, including matched case-control family studies. In the presence of measurement error in covariates and a large number of strata, we show that extensions of existing methods fail either to reduce the bias or to correct the bias under nonsymmetric distributions of the true covariate or ...

The case-crossover method is an efficient study design for evaluating associations between transient exposures and the onset of acute events. In one common implementation of this design, odds ratios are estimated using conditional logistic or stratified Cox proportional hazards models, with data stratified on each individual event. In environmental epidemiology, where aggregate time-series data...

Web 2.0 has been in the foray for a while playing an important role in threading business processes, various departments, systems and key stakeholders (within firms) to activate customer participation and involvement. In order to re-emphasize customer centricity, firms have been using SCRM (Social Customer Relationship Management) approach as a part of their CRM (Customer Relationship Managemen...

Social Customer Relationship Management (SCRM) is a new paradigm to manage and engage customers via Social Media and should be treated as a holistic business strategy. Despite convincing reference cases by scholars and practitioners, there is still skepticism and reservation towards SCRM. Scholars are applying the resource-based view and the dynamic capabilities perspective for their explorator...

The aim of this research was conducted to determine the factors that influence resilience car loan debtors in an area. method used is semiparametric Cox regression on secondary data, WAREHOUSE consisting customer profile (demography) and historical payment 25 observed variables. model study a proportional hazard model. Based description it shows there risk defaulting who have been past due comp...

Abstract The Social Web offers new opportunities, such as direct market access, interactive customer contact or a better understanding of market demands, in the field of customer relationship management (CRM). Consequently, firms develop new strategies, processes and technologies to utilise the Social Web for their needs. From the perspective of CRM, the Social Web creates an opportunity to dir...