Understanding the nature of information quality in the context of consumer information search on a website is vital for Information Systems as well as for marketing managers who want to use their websites for strategic purposes. This study brings together the Information Systems (IS) Success Model and consumer information search literature to propose and test a comprehensive model investigating...

Self-service technologies (SSTs) enable individuals to be independent and act at their own pace in their own time in consuming services that would ordinarily require delivery through a human resource. One emerging trend in SSTs is the implementation of such technologies to support individual training and learning, thus adapting to individuals' needs and pace. We leverage the DeLone and McLean I...

This paper discusses a longitudinal study that explored the relationship between use of organizational memory and knowledge (OM/K) and knowledge worker productivity within the engineering group at a nuclear power plant. Three data points were taken over five years. An OM/K System (OM/KS) was identified that improved effectiveness/productivity of the organization. The basic components of the OM/...

The spectacular corporate collapses over the past decade, along with the introduction of the Sarbanes-Oxley Act and similar legislations across the world, have promoted significant awareness of IT governance. However, the causes of success and failure in IT governance framework adoption are yet to be adequately studied. This study aims to address this deficiency by proposing a research model to...

The importance of user acceptance of technology is critical for the success of technology implementation in the health-care sector. Spending on the procurement of new technology is growing in the hope of improving patient care as well as providing better services to the public, thus it is important that the technology is used to achieve its intended purpose. Success or failure of technology imp...

Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complexdependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. ...

This empirical study attempts to verify non-linearity relationships among three quality dimensions and user satisfaction from the DeLone and McLean IS Success Model. We use survey data from Agriculture integrated eXcellence systems (AgriX) users and a multiple regression analysis with dummy variables to analyze separately high and low performance groups. Results from the analysis suggest that i...

Employee portals are utilized by many companies to improve information exchange and communication between their employees as well as to better support business processes. Assessing the benefits of employee portals has become important, owing to limited IT budgets and the need to justify investments in portals. In this paper, we propose a conceptual model for measuring the effectiveness of emplo...

The present research-in-progress makes significant contribution to the research in the e-enabled supply chain management (eSCM) area by extending the DeLone and McLean information systems success model and e-commerce success model to an eSCM success model. It also extends the earlier Mahmood et al. (2005) eSCM success model by incorporating the service quality construct introduced in the DeLone...

Evaluation of the success of professional virtual communities (VCs) has been the focus of many organizations. However, there are still few empirical studies conducted to examine online knowledge sharing behavior that has been thought as the most important element for VC success. In this study, by integrating two schools of thoughts (trust theory and self-efficacy expectation) with IS Success Mo...