In today’s accelerating world economy, the drive to continually cut costs and focus on core competencies has driven many to outsource some or all of their production. In this environment, improving supply chain execution and leveraging the supply base through effective supplier relationship management (SRM) has become more critical than ever in achieving competitive advantage. It was found that...

The integration of customer relationship management (CRM) and supplier relationship management (SRM) to facilitate supply chain management in the areas of supplier selection using a help desk approach has become a promising solution for manufacturers to identify appropriate suppliers and trading partners to form a supply network on which they depend for products, services, and distribution. In ...

Structural changes and increasing market dynamics in the health care sector intensify the hospitals’ need for cost-savings and process optimization. One source to generate not only short-term savings but also sustainable benefits is the active and sophisticated management of the relationship with different suppliers, also known as supplier relationship management (SRM). As in the health care se...

In this paper, the authors analyze 91 key account relationships and 206 ordinary supplier–buyer dyads regarding differences in suppliers' relational behaviors and customers' perceptions of relationship quality (satisfaction, trust, and commitment). The results suggest that while – as compared to ordinary relationships – suppliers put significantly more effort in “value-creating behaviors” in ke...

The structural transformation of modern societies (e.g., aging of population, mobility) as well as continuously increasing market dynamics (e.g., mergers, technological advancement) induces health care organizations to reduce their costs while enhancing service delivery. In other industrial sectors this was achieved by optimizing cooperation, coordination, and communication particularly with re...

Recently, business managers have touted supplier relationship management (SRM) as the next core competency and a source of competitive advantage. This suggests the need of an e-SRM installation. SRM domain involves relatively wide and complex business processes and without the support of IT, it would not be accomplished easily. As the Internet became popular and many firms were quick to launch ...

The structure of the current study is based on to the prior studies on supply chain management practices and perceived organizational performance. The objective of the current study is to create a conceptual framework to investigating the link between supply chain management practices and healthcare’s perceived organizational performance that indicates the mediating impact of alliance integrate...

Structural changes and increasing market dynamics in the healthcare sector intensify the hospitals’ need for cost-savings and process optimisation. One source to generate not only short-term savings, but also sustainable benefits is the active and sophisticated management of relationships with suppliers, commonly referred to as supplier relationship management (SRM). As material cost continuous...

Although tyre expenses can be a significant component of the operating costs in civil engineering construction (CEC) companies, there are few studies investigating how the CEC industry can benefit by implementing specific tyre purchasing policies. The research aimed to highlight the expenditure on tyres, the factors affecting these, and how specific purchasing policies can impact on the total c...