In today’s competitive market, most companies develop manufacturing systems that can help in cost reduction and maximum quality. Human issues are an important part of manufacturing systems, yet most companies ignore their effects on production performance. This paper aims to developing an integrated workforce planning system that incorporates the human being. Therefore, a multi-objective mixed ...

This paper is about distributed scheduling where individual agents have potentially conflicting interests. It is motivated by BT’s workforce scheduling problem, where multiple service providers have to serve multiple service buyers. The service providers and buyers all attempt to maximize their own utility. The overall problem is a multi-objective optimization problem; for example, one has to m...

This paper is about business modelling and negotiation protocol design in distributed scheduling, where individual agents have individual (potentially conflicting) interests. It is motivated by BT’s workforce scheduling problem, in which multiple service providers have to serve multiple service buyers. The service providers and buyers all attempt to maximize their own utility. The overall probl...

General Optimization Methods Mathematical Programming, Constraint Programming, Heuristics Problem Specific Algorithms (Dynamic Programming, Branch and Bound) Scheduling Single and Parallel Machine Models Flow Shops and Flexible Flow Shops Job Shops Resource-Constrained Project Scheduling Timetabling Interval Scheduling, Reservations Educational Timetabling Workforce and Employee Timetabling Tra...

Call center scheduling aims to set-up the workforce so as to meet target service levels. The service level depends on the mean rate of arrival calls, which fluctuates during the day and from day to day. The staff scheduling must adjust the workforce period per period during the day, but the flexibility in so doing is limited by the workforce organization by shifts. The challenge is to balance s...

In this paper, a real maintenance workforce-constrained scheduling problem is formulated as a bi-objective mixed-integer programming model with the aim of simultaneously minimizing the workforce requirements and maximizing the equipment availability. The skilled workforce is provided by internal and external resources using regular time, overtime and contracting. The equipment availability is m...