This paper presents a method of integrating activity-based costing (ABC) and process simulation in human planning. Our studies have already proposed a method of integrating ABC and process simulation in business process reengineering (BPR) and showed a case study of a chemical plant. Some studies have also already showed some examples of various aspects in manufacturing systems. Although a larg...

In the present world, well-organized use of information and communication technology has become a decisive success factor. Firms achieve competitive advantage by improving their IT services. Although not a solution in itself, IT facilitates the BPR process that allows organizations to do away with their existing set of rules and build new re-engineered processes. Therefore, BPR projects should ...

The study on the links between strategy, structure and performance has been for long time a fundamental and highly important research topic for the management researchers and practitioners. In this direction this paper presents a ‘holistic’ empirical investigation of the whole network of relations between business strategy (at a first level), information and communication technologies (ICT) inv...

Enterprises in today’s business environment conduct transactions beyond the traditional boundaries of their physical locations. Many organizations offer services and/or finished products through a combination of delivery methods. Some of these delivery methods involve the Internet, the sales staff on the physical site and/or on the calling centers (own or outsourced). Organizations with such pa...

The abundance of innovative concepts in the business world and their differentiated influence on business practices make one wonder what shapes these concepts. Taking the perspective that a concept evolves as an organizing vision for applying an innovation in firms, this chapter addresses one aspect of the evolution: how does the popularity of one concept influence that of the other? Studying t...

In competitive consumer markets, building and maintaining a good relationship with customers is essential to long-term business survival. Currently, firms are applying Customer Relationship Management (CRM) to facilitate the maintenance of this relationship. This investigation applies interview survey methods to explore the relationship between Business Process Reengineering (BPR), Organization...

The vision brought forth by Michael Hammer in the late 1980s was to save struggling American companies by getting them to focus on the creation of value for clients by reorganizing their operations and structure around the use of IT systems. This was the Business Process Reengineering (BPR) movement. It spawned most if not all the business process work since then, including BPMDS. The main prin...

UNLABELLED BACKGROUNDS. A focus on psychiatric rehabilitation in order to support recovery among persons with severe mental illness (SMI) has been given great attention in research and mental health policy, but less impact on clinical practice. Despite the potential impact of psychiatric rehabilitation on health and wellbeing, there is a lack of research regarding the model called the Psychiatr...