This study focused on the perception and expectations of graduate students on Total Quality Management (TQM) in academic libraries with special reference to the University of Ghana Central Library (The Balme Library). The main theme of the study is the analysis of data in relation to service excellence, service effectiveness, service efficiency and continuous improvement in the Balme Library. T...

Purpose – On the metaphoric level, much as been written about complex adaptive systems (CAS) for implementing total quality management (TQM) and organizational learning (OL) in turbulent or unpredictable environments. The aim of this paper is to add practical insights on how a specific CAS-technique called genetic algorithms (GA) can be used for designing quality management systems for keeping ...

Studies have revealed industry’s concem that engineering graduates lack the ability to communicate efectively and work in team settings. In response to these concems, researchers at the Georgia Institute of Techno1og:y have developed a successful f o m t to address these proiilems. The f o m t integrates engineering students, Total Qu,ality Management (TQM) philosophy and groupware technology. ...

The aim of the study is to bring forth some historical facts, with supporting scientific evidence, regarding the first Quality System (Ahilik) which was developed and applied by the Ottoman Turks, hence contributing to the Total Quality Management (TQM) by setting a historical perspective. As was TQM, Ahi Order was adopted to create an organizational culture, to educate and train the employees ...

Purpose This paper aims to report the results of a comprehensive literature review concerned with exploring distinctive roles underlying multidimensional psychological mechanisms through which organizational culture (OC) affects TQM. Design/methodology/approach A thorough relevant existing studies focusing on direct and indirect links between OC, employee readiness for change (ERFC), commitment...

Any element that enables higher education institutions (HEIs) to set themselves apart in a positive and superior way terms of their performance would be advantageous given the competitive climate which they operate. The Erasmus+ Programme provides HEIs with yet another option become more contribute Sustainable Development Goals (SDGs) via improvement educational quality (SDG 4), reducing inequa...